Student Mail and Package Center

1. Upon receipt of mail or a package, the Student Mail Center sends the recipient an email notification indicating the pick-up location.
2. Bring your CUIMC ID for identity verification.
3. Recipient picks up mail/package from the Student Mail Center.
4. The Student Mail Center clerk will scan the mail/package out of the system and the recipient scans their ID one more time to confirm pickup and sign out the pacakge.

The new mailroom and package center is located in Tower 1 at 60 Haven Ave.

Monday to Friday:   10:00am to 7:00pm

Saturday:  10:00am to 1:00pm and 2:00pm to 6:00pm. 

Extended hours will be forthcoming later in the semester as we work on additional hiring for the team. 

Please only arrive to our mailroom/package center when you receive an email from us indicating that you have something to pick up.   Even if the delivery vendor alerts you that your item was delivered, it still takes us time to sort and scan your items into our room. 

The overnight locker system to pick up packages should be available by October as we finalize the system integration.   We will send an email announcement when the locker service is available and how to request one.

Once the staff receives and sorts your mail or packages it will be entered into our system which sends you an email immediately that you have either mail OR a package to pick up.

Yes, bins will be located at the Tower 1 lobby for you to use.  We kindly ask that you return the bin to Tower 1 so other residents can utilize the bins.

You can contact the Student Mail Center directly at 212-305-0168 or by email at housingmail@cumc.coulumbia.edu.

Yes, we would like you to change your address and use the new address for the mailroom/package center.  During this transition the USPS will automatically transition their route with your old address to bring mail and packages to the new address and mailroom location.  The faster you can change your address the faster we will receive your mail and packages to process at the new address.   As a reminder, the new address for ALL residential students is:

60 Haven Ave
UNI
NY, NY 10032

No, the Door Attendants in the Towers will no longer accept packages on your behalf.  Depending of the delivery of the item to the old address, the Door Attendant may secure the package until the next business day to have the package processed in the new mailroom/package center. 

Your old packages that were not picked up at your building location were moved to the new mailroom/package center. When we received they were scanned into the system and you should have  received a notification of this package to pick up.

The current mail in your Towers mailboxes will remain as is.  We encourage you to clean out your mailboxes timely as the old mailbox locations will be decommissioned in a few weeks and removed.

Yes, takeout food deliveries can be delivered to your building’s lobby.  You will continue to meet the delivery person in the lobby to accept your food order. 

When you place any orders for groceries to be delivered, please ensure that you collect your items within 48 hours. Failure to do so may result in your groceries being discarded. We kindly ask for your cooperation in this matter to prevent food waste and to maintain the cleanliness and efficiency of our facilities. Please see the Door Attendant for your groceries as we will no longer store them in the lobby.

Hot Food Delivery Items:
For residents receiving hot food deliveries, we urge you to pick up your items immediately upon notification of their arrival. It's crucial to retrieve these items promptly to ensure they remain safe for consumption.

Ordering Food Responsibly:
Additionally, residents ordering hot food for delivery should be present in the building at the time of delivery. This precaution is in place to prevent food from spoiling and to minimize inconvenience caused to our community members.

For physical address verifications, you can log onto the Housing Portal and print a verification of your physical address.   Your mailing address of 60 Haven Ave, NY, NY 10032, will only be used for mailing and delivery of items. 

The CUIMC Housing Services Student Mail Room and Package Center strive to provide efficient mail and package handling services to the student community. However, it's important to note that the Center does not assume responsibility for any lost packages, whether due to carrier issues or staff misplacement.

Policy:

1. Carrier Responsibility: The Student Mail Room and Package Center rely on external carriers for the delivery of packages. Any issues related to non-delivery or mishandling by carriers fall under the responsibility of the respective carrier. Students are encouraged to contact the carrier directly to address such concerns.

2. Staff Handling: Our staff is committed to handling packages with care and efficiency. In the rare event of a package being misplaced within the Center, we will make reasonable efforts to locate it. However, the Center does not accept liability for lost packages.

3. Tracking and Notifications: Students are encouraged to utilize package tracking services provided by carriers. The Center will make reasonable efforts to provide tracking information and notifications to students upon package receipt.

4. Claims and Inquiries: In the event of a lost package, students may file claims directly with the carrier. The Student Mail Room and Package Center will assist in providing necessary information for the claims process.

Disclaimer: The CUIMC Student Mail Room and Package Center disclaim any liability for lost packages and cannot guarantee the successful resolution of issues related to carrier services. This policy is subject to change without notice.